Jobs

TimeBox solutions is looking for a new addition to its team. We are a fast-paced IT solutions and services company. We are a team that has each other’s backs and also have A LOT of fun together.

We are looking for you if you are driven by intellectual curiosity, possess unique problem-solving skills and hold to an unwavering belief that the right technology can solve virtually any problem. You are a rising superstar. You want to learn as much as you can. You ask thoughtful questions every chance you get. You want guidance to grow professionally. You want to PROVE yourself.  If you have a good idea, we’ll provide the environment where it will thrive and grow into a great product or customer experience. Your ideas are our fuel.

More about the job:

We are looking for an IT Service & Solutions Delivery Analyst to fill a part-time position (at least 20 hours per week). We will offer an hourly wage of $28-$35 depending on the experience and qualifications.

Requirement:

· 7+ years’ experience in IT support and service environment

· 2+ years of supervisory experience

· Must have a bachelor’s degree in information technology or similar. Masters in similar would be preferred.

· Experience with the following technologies.

o Windows Server 2003/2008R2/2012R2/2016/2019; Linux Servers: CentOS, Ubuntu; Active Directory; IIS and Apache; Microsoft Exchange, Postfix, Sendmail; Microsoft SQL and MySQL; Intel, HP ProLiant, IBM Servers, Dell PowerEdge; VMware and Hyper-V; Routers, Switches, Firewall, TCP/IP, DNS, DHCP, HTTP, FTP, SMTP, IMAP, POP and LDAP; Web Hosting; Microsoft Azure, Amazon AWS or OpenStack; Git-Hub;

· Certifications preferred: CCNA, MCP, MCSE or similar.

Responsibilities:

  IT operations:

• Confer with clients to identify and document requirements, conduct business and technical studies, design, develop, integrate and implement information systems business solutions, and provide advice on information systems strategy, policy, management, security and service delivery as well as contingency plans to minimize the effects of security breaches
• Develop and implement policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems
• Develop and document software testing plans
• Execute, analyze and document results of software application tests and information and telecommunication systems tests
• Develop and implement software and information system testing policies, procedures and script
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks, computer workstations, connections to the Internet and peripheral equipment
• Evaluate and install computer hardware, networking software, operating system software and software applications
• Provide business systems, network and Internet support to users in response to identified difficulties
• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
• Install software and hardware and configure operating system software in preparation for testing
• Provide problem-solving services to end-users
• Implement network traffic and security monitoring software, and optimize server performance
• Perform data backups and disaster recovery operations
• Conduct tests and perform security and quality controls
• Perform shell scripting or other basic scripting tasks
• Supervise staff and contractors assigned to the projects.

  IT Service Delivery:

• Meet with clients to discuss system requirements, specifications, costs and timelines
• Assemble and manage team of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systems
• Manage the budget and expenditures of the projects
• Communicate electronically and in-person with computer users experiencing difficulties to determine and document problems experienced
• Consult user guides, technical manuals and other documents to research and implement solutions
• Emulate or reproduce technical problems encountered by users
• Provide advice and training to users in response to identified difficulties
• Participate in the redesign of applications and other software
• May supervise other technical support workers in the team
• Leading a team of geographically dispersed resources to deliver technology projects on time and within budget for the domain and geography for which they have responsibility
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence 
• Work with their teams to determine necessary activities to successfully deliver projects throughout the given service line or function
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
• Responsible for financial management and reporting and optimizing processes
• Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the clients
• Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritisation

Project Management:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects; Ensure resource availability and allocation
• Ensure that all projects are delivered on-time, within scope and within budget
• Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility; Develop a detailed project plan to monitor and track progress
• Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Meet with clients to take detailed ordering briefs and clarify specific requirements for each project
• Create and maintain comprehensive project documentation; Develop spreadsheets, diagrams and process maps to document needs

TimeBox Solutions is an equal opportunity employer and encourages everyone qualified to apply.

HOW TO APPLY

Please note, you must be eligible to work in Canada to be considered for this role and priority will be given to local applicants. We invite all qualified candidates to apply. We thank everyone for their interest, however only successful applicants will be contacted. To complete the application process, please apply using the link below. Please do not email the resume. Any application not applied using the link below will not be considered.